Service Link Resource Center

Contact Coös County ServiceLink Aging and Disability Resource Center: 

610 Sullivan Street, Suite 6
Berlin, NH 03570
603-752-6407
Fax 603-752-1824
Email: comalley@tccap.org

 

ServiceLink is a program of the NH Department of Health and Human Services and helps individuals access and make connections to long-term services and supports, access family caregiver information and supports, explore options and understand and access Medicare and Medicaid.

ServiceLink is designated as New Hampshire’s Aging and Disability Resource Center and the NHCarePath Full Service Access Partner providing services for individuals of all ages, income levels and abilities and administers programs and services such as Information Referral and Assistance, Options Counseling, NH Family Caregiver Program, State Health Insurance Assistance Program (SHIP), and Senior Medicare Patrol (SMP).

Services:

Aging and Disability Resource Center (ADRC)
The program is a collaborative effort of the Administration on Community Living and the Centers for Medicare & Medicaid Services (CMS). ADRCs serve as single points of entry into the long-term supports and services system for older adults and people with disabilities of all income levels.

Additional program information about Aging and Disability Resource Centers

NHCarePath
NHCarePath is a new initiative where community partners work collaboratively to connect individuals to the support and services that they may need and ensure a consistent experience for individuals seeking assistance. Multiple statewide partners collaborate as part of NHCarePath, including the NH Department of Health and Human Services (NH DHHS), ServiceLink Aging and Disability Resource Centers, Area Agencies offering developmental services and Community Mental Health Centers: with the goal of making it easier for NH residents to find the help they need.

Information, Referral, and Awareness
ServiceLink serves as a highly visible and trusted place where people of all ages, disabilities and income levels know they can turn for objective and unbiased information on the full range of services and support options. ServiceLink promotes awareness of the various options that are available in the community, including options among underserved, hard-to-reach and private paying populations, as well as options individuals can use to plan ahead for their long-term needs.

Options Counseling
ServiceLink provides counseling and decision support, including one-on-one assistance, to individuals and their family members and/or caregivers. The main purpose of Options Counseling and Assistance is to help individuals assess and understand what is important to them and important to them and to assist them in making informed decisions about appropriate long-term service and support—as well as their Medicare options—in the context of their personal needs, preferences, values, and individual circumstances.

Options Counseling and Assistance may also include helping individuals develop person-centered plans and arranging for the delivery of services and supports.

NH Family Caregiver Support Program
National Family Caregiver Support Program provides assistance to family members and others who provide day to daycare for another individual without compensation.  Facilitated by NH Bureau of Elderly & Adult Services, NH Family Caregiver Support Program (NHFCSP) offers services that include information, counseling, education and respite care and is coordinated through the ServiceLink Aging and Disability Resource Centers located throughout New Hampshire.

Those served through the program include family caregivers of frail older adults, younger adults with disabilities, grandparents raising their grandchildren, and caregivers of person’s diagnosed with Alzheimer’s disease and dementia.

The services provided to NH caregivers through NHFCSP are numerous and include assisting individuals to continue to live in their homes and communities longer avoiding nursing home placement.

Click here for an additional program description about the National Family Caregiver Support Program.

Medicare Information

Two national programs with Medicare-trained specialists provide information, counseling and assistance to people with Medicare, their family and caregivers and are located at every ServiceLink office across the state:

State Health Insurance Assistance Program, or SHIP
The mission of SHIP is to help people with Medicare understand their Medicare benefits and program options. Medicare specialists assist people with making informed health insurance choices based on their personal needs.

SHIP is provided through federal programs, the U.S. Administration for Community Living and the Centers for Medicare & Medicaid Services. Every Medicare specialist at ServiceLink is SHIP-trained and certified to provide the most up-to-date and accurate Medicare information.

Senior Medicare Patrol Program, or SMP
According to the Office of the Inspector General, it is estimated that Medicare is drained of billions of dollars as a result of fraud, waste, errors, and abuse. The Senior Medicare Patrol program is dedicated to teaching seniors and other people with Medicare to be aware of health care fraud, how to protect themselves from becoming victims, Toll Free and how to detect and report possible fraudulent or billing errors to an SMP Medicare specialist at ServiceLink.

It is through public education and outreach activities in the local community, as well as confidential counseling, that SMP-Medicare trained staff work with clients to answer and resolve questions, and if appropriate, refer potential fraud cases to federal authorities for further investigation.


Coös County ServiceLink is a program sponsored by a contract between Tri-County Community Action Programs, Inc. and the NH Department of Health and Human Services. Coös County ServiceLink covers all the area and the entire population of Coös County. Our trained staff will provide home or community appointments on an as needed schedule. Please contact us if you need an appointment in your home or community. There is never a fee or eligibility requirement. Conversations are confidential.

Satellite Locations

Please call the Berlin Service Link office at 603-752-6407 or 866-634-9412 to schedule an appointment at any of these locations. Stay tuned for additional locations in other communities:

  • Upper Connecticut Valley Hospital in Colebrook: Fourth Monday of the month from 10:00am-2:00pm
  • Androscoggin Valley Hospital in Berlin: Second Wednesday of the month from 10:00am to 12:00pm
  • Brookside Apartments in Berlin: Tuesday and Wednesday every week from 9:00am-1:00pm

ServiceLink ResourcToll-Free
Number 1-866-634-9412